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Internship Services Manager

Year Up: Internship Services Manager

Title: Internship Services Manager - San Jose, CA

Office: Silicon Valley

Location: 100 W. San Fernando St, Suite 103, San Jose, CA 95113

Career Stage: Manager

FLSA Status: Exempt

Job Type: Regular Full-Time

 

Overview

Reporting to the Associate Director of Internship Services, the Internship Services Manager - San Jose, CA is a key member of the Program team, as well as a critical partner to Corporate Engagement teammates in ensuring a successful internship experience for interns and employers alike. Effective service delivery during the internship program contributes to Year Up’s mission in several important ways, since intern performance and intern/supervisor satisfaction directly influence Year Up’s graduation rate, conversion from internship-to-employment, and the renewal/growth of our employer relationships.

 

Achieving success before, during, and at the conclusion of the internship, phase depends on maintaining strong relationships with a variety of stakeholders, including students, internship supervisors, and Year Up colleagues across a range of functions. You will support a portfolio of interns and supervisors throughout the internship phase, including monitoring intern performance via bi-weekly communication with interns and supervisors, coordinating service recovery across internal and external stakeholders, and facilitating cyclical programmatic processes. In many ways, you serve as the “in-house expert” on the ingredients required for a successful internship experience and the “command center” that ensures other functions are playing their roles accordingly.

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